Delivery Information

Where do you deliver?

We deliver to UK mainland addresses and Northern Ireland. We regret that we cannot deliver outside the UK.

How long does delivery take?

Once you have placed your order it will be processed and released to Royal Mail. Delivery is by standard Royal Mail second class post and can take up to 10 working days in busy times.

What happens if I am out when they try to deliver?

If there is no one to accept your parcel, Royal Mail will usually post a card through your door for you to collect your parcel from your local sorting office.

Who do I contact if I have a query about my order?

If your order is late, please do not hesitate to contact us for further assistance. You can email us on the address below.

orders@petitsoffers.co.uk

Returns & Refunds

Can I return goods that I have purchased?

In the unlikely event that you are not completely satisfied with the goods you order, you may return goods to us within 28 days of receipt, provided they are in unopened, unused and in re-saleable condition. We cannot accept back individual items sold as part of a set. Before you return an item, please inform us by email, quoting your order reference number, to returns@petitsoffers.co.uk

Where do I send an item I want to return?

You should return the goods to the following address enclosing your delivery note:

Returns
Petits Offers
PO Box 329
Potters Bar
EN6 5BF

How do I claim a refund for returned goods?

We will examine the returned product and will notify you of your refund via e-mail. We will usually process the refund due to you within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned because of a defect will be refunded in full, including your cost of returning the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

This does not affect your statutory rights.